A Strong Group of Dedicated
Professionals
With a large percentage of our personnel having achieved over 30 years of experience in this industry, we have an unparalleled understanding of the issues that can arise during project completion — whether on a residential or corporate level. This allows us to identify any potential problems and provide cost-efficient solutions.
We stay true to our company values, with almost half of our staff serving more than ten years with the company. Due to this vast experience of management and personnel, we can allocate our resources to prioritise and respond to fulfil all obligations.
The Managing Director oversees a team of senior management comprised of:
- Service Department Manager
- Workshop Manager
- Keying Department Manager
- Architectural Hardware Manager
- Project Specialists
- Estimating personnel
- Accounts Manager
- Administrative personnel
Reasons Why We Love What We Do
-
Purpose
To be a leader in the locksmithing and security industry by providing enhanced services and quality products.
-
Vision
To provide quality services and products that exceed the expectations of our valued customers.
-
Mission Statement
We aim to continue to build long-term relationships with our customers by providing exceptional customer service, quality products and advice. We can achieve this by pursuing business through innovation and advanced technology.
-
Core Values
We believe in treating our customers with respect and integrating honesty, integrity and business ethics in all aspects of our business operations.
-
Goals
Our goals include (but are not limited to): expansion in the field of locksmithing, architectural hardware and electronic access hardware; continual development of a strong base of key customers; increase in the assets and resources of the company to support expanded services; maintenance of our reputation and position as one of the leaders in the industry.
Meet The Team
Our dedicated team is highly experienced and naturally embodies our company values.
-
Gary Norris
Gary stepped up as the managing director after Keith’s passing in 2004. He has been involved in his family’s business for over 40 of the 57 years of operation, gaining his Master Locksmith qualifications before moving into project management. He became an accredited Architectural Hardware Consultant and onto the managing director role. Has continued to bring Keith’s vision to life through the development of John Barnes Projects and expand the business into Victoria (where John Barnes originated) through the procurement of Mclaren’s Hardware. His comprehension of products and the industry is next to none, and with this knowledge continues to drive business growth through the expansion of services into doors and frames and access control.
-
Robyn Malouf
What was supposed to be a temporary job in 1977 soon became the first step in Robyn’s rewarding career within her family’s business. After 17 years in customer service, where she spent her days providing solutions for all unique locking applications, Robyn moved into the position of Quality Assurance Manager. Within this role, she soon gained her accreditation in Quality Management Systems, Management Systems Auditing and Leading Management System Audit Teams. Once these systems were in place and efficiently managed, she progressed into Human Resources and Industrial Relations, lending her expertise and knowledge in the field to prepare and submit contractual locksmithing tenders.
-
Angus Mcgourty
Starting as an estimator at 16 years of age, Angus has become a fundamental part of everyday dealings and business development. While overseeing a team of 6 estimators, being involved in larger tenders, and running projects, he develops and updates internal systems. He does this to streamline work processes and pass on his years of industry experience to ensure we maintain our position as an industry leader.
-
Gordon Scott
In 1976, Gordon was one of the first apprentices John Barnes employed. Since his apprenticeship, he has moved through to work on the road as a mobile technician, managed the service department and is now the training coordinator for the next generation of locksmith apprentices. His wealth of knowledge and experience within the locksmithing trade has made him invaluable to John Barnes as a whole and our apprentices and technicians both current and future.
-
Nicole Quick
Nicole has been an integral part of John Barnes for many years. Commencing as a receptionist more than 20 years ago, she now has qualifications in Occupational Health and Safety, Fire Safety Advisement, First Aid, Mental Health First Aid and Management Systems Auditing. Her enthusiasm for workplace health and safety ensures that our processes and practises meet current regulations and requirements.
